SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
WorldWide |
Free 14-28 Days |
Paid |
7 - 14 Days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Things For Her SA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.thingsforher.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Super produit conforme à la description
Lindo demais
the products were not well packed so the Bouquets were squishy
говно
احذر من الشراء كذب واحتيال ولصوص المال زيادة في السعر اخذ مال للشحن لا ارسال بالبريد المسجل سخرية تحايل
absolutely beautiful, great value, very quick delivery. thank you
Le bouquet est écrasé à cause du transport. Dommage sinon il est bien
muito bom,só.me chateou que um veio meio amassado,espero que o próximo fique bom
Gorgeous, love this item will be using it as a "throw away bouquet" at my sisters wedding so she can keep her original flowers. would definitely purchase again from the store. Looks better in person it actually is too nice to throw away.
tres joli encore plus que prévu j adore
perfekt thank you
the flowers themselves are good however they were packaged terrible so the ribbon is all deformed. and 1 of the flowers fell out. I will glue it but I was still disappointed about it. the flowers are Styrofoam
Exactly as in the photo. the Shipping super fast, did not expect so soon. perfect EVERYTHING
ok
The same as in the description and addition arrived super fast
product very good,excellent salesman..
perfect
Has come Rapido truth, But a poco crushed
Beautiful