SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
WorldWide |
Free 14-28 Days |
Paid |
7 - 14 Days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Things For Her SA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.thingsforher.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
есть небольшие сколы на хвосте, но это не критично
товар не пришёл но деньги вернули
Очень милые птички. Заказ пришел в Беларусь за три недели. Все целое, упаковано хорошо. Продавец дополнил заказ небольшим подарком. Рекомендую.
Милые керамические птички! Правда оказались совсем крохотными)) По-сути где-то 3 на 3см (без хвоста). В наборе 2шт.: соль и перец. Сверху на голове есть дырочки. А внизу сделано отверстие с пластиковой пробкой. Доставка в Крым заняла около 3х недель. Весь заказ был хорошо обмотан пупырчатой пленкой. Коробочка красивая, но немного помялась. А так все целое и без брака. Спасибо!
очень милый наборчик) товар пришел в идеальном состоянии за 3 недели до Калининграда. Рекомендую)
птички отличные в красивой коробке
Очень милые фигурки, правда коробочка немного помялась, хотя и была несколько раз обмотана пупыркой. некритично )
Everything ok. The birds looks very good. nice gift for wedding
They are lovely!
Nice.
ha venido muy rapido.. los pajaros muy monos.. pero tuve q pagar aduanera de 38€.. caro caro
Não sei se fi sorte, mais recebi em menor de um mês rssss achei um pouquinho menor que o esperado, mas amei, lindos!! Recomendo
Lovely product, as described in the pictures, fast delivery. Unfortunately the box was a bit damaged due to the shipping
Cute little birds. packaging is perfect for gift if not pomnetsya along the way
Are beautiful, as in the photo! only smaller than thought!
Thank you. I enjoyed it.
Cute birds, but very small ..
Very cute very small but the door salt and pepper
The birds are perfect. the packaging is very nice too. also thank you for the nice present. Lovely
Cute. sorry hesitated box
Very small size as well as normal!
Attentive store .... beautiful the product. like the photo... I recommend
These birds just gorgeous I will buy more Service and the goods at the highest level Thank you
Perfect